Refund policy

Last updated: 3 October 2026

Orotalia jewellery is prepared with an approach that values your satisfaction from the moment it reaches you. The conditions below comply with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

Right of withdrawal and return period

You may return the product within 14 days of the date on which you receive it, without giving any reason.

How to make a return

1. Send your return request, together with your order number, to info@orotalia.com, or complete the withdrawal form in the Pre-Contract Information Form.
2. Using the return code that will be sent to you, send the product free of charge with the contracted cargo company within 10 days of your notification.
3. Send the product unused and undamaged, together with its original box, invoice, any certificate/warranty document and all accessories.

Refund

After your return request reaches us, the price of the product is refunded within 14 days at the latest, using the same payment method you used. The time it takes for refunds to credit cards to appear in your account depends on your bank.

Products that cannot be returned

• Products that have been personalised, such as by engraving a name, letter or date, or that are made to measure or to your specifications,
• Ornamental and investment gold products whose price depends on financial markets (bullion, gold coins, etc.),
• Earrings that have been used or worn, for hygiene reasons,
• Products that have been used, scratched, damaged, resized or worked on by another jeweller.

Exchange

You may send your size or model exchange requests to info@orotalia.com within the return period. Exchanges are subject to stock availability; if there is a price difference, you will be notified.

Defective or damaged products

If the product reaches you damaged, please have the cargo courier draw up a report and notify us, together with photographs, within 48 hours. In the case of defective products, your options under Article 11 of Law No. 6502 (withdrawal from the contract, price reduction, free repair, replacement with a non-defective equivalent) are reserved.