Privacy policy

Last updated: 3 October 2026

At Orotalia, we value your privacy. This policy explains how your personal information is collected, used and protected when you visit the orotalia.com website and make purchases. For detailed information on the processing of personal data, please review the KVKK Privacy Notice.

Information we collect

• Information you provide directly: the first name, surname, email, phone number, and delivery and billing addresses that you share when placing an order, creating an account, subscribing to the newsletter or using the contact form.
• Order information: the products you purchase, the order amount and the payment method (your card number is neither seen nor stored by us).
• Automatically collected information: usage data obtained through your IP address, browser and device information, pages visited and cookies.

How we use information

• To process your order, collect payment, deliver the product and issue invoices,
• To respond to your return, exchange and customer service requests,
• To ensure the security of our website and prevent fraud,
• To improve our website and services,
• To send you information about new collections and campaigns, if you have given your permission.

Sharing of information

We do not sell your information. We share it only to the extent necessary to provide the service with cargo companies, payment institutions, Shopify (our e-commerce infrastructure provider), accounting/e-invoice service providers and, where legally required, competent public authorities.

Commercial electronic messages

Campaign and newsletter emails are sent to you only if you have given your consent under Law No. 6563. You may exercise your right to opt out at any time through the link in each message or by writing to info@orotalia.com.

Cookies

Strictly necessary, functional, analytical and marketing cookies are used on our website. For details, please review the Cookie Policy.

Security

Your connection to the website is encrypted with SSL. Payments are made through PCI-DSS compliant payment infrastructures. We take reasonable technical and administrative measures to protect your personal data against unauthorised access.

Your rights

To exercise your rights under the KVKK, to update your information or to request its deletion, you may write to info@orotalia.com.

Changes

We may update this policy from time to time. The current version is always published on this page.

Contact

Sadık Koşucuoğlu – Molla Fenari Mh. Vezirhan Cd. No:41, Eminönü / İstanbul – info@orotalia.com