Last updated: 3 October 2026

Article 1 – Parties

1.1. Seller
Trade name: Sadık Koşucuoğlu
Brand: Orotalia
Address: Molla Fenari Mh. Vezirhan Cd. No:41, Eminönü / İstanbul
Tax office / number: Hocapaşa V.D. 367 755 56206
MERSİS number: 1164-7826-8596-8304
Trade registry number: 760403
Phone: +90 212 526 06 34
Email: info@orotalia.com
Website: orotalia.com

1.2. Buyer
The natural or legal person who places an order through the orotalia.com website and whose first name, surname, delivery and billing addresses, phone and email details are collected during the order (hereinafter referred to as the “Buyer”). The Buyer’s details appear in the order summary and in the order confirmation email.

Article 2 – Subject

The subject of this agreement is the determination of the rights and obligations of the parties, in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, in relation to the sale and delivery of the product that the Buyer has ordered electronically through the Seller’s orotalia.com website, the characteristics and sale price of which are stated on the website and in the order summary.

Article 3 – Product subject to the agreement, payment and delivery

3.1. The type, kind, carat, weight (if stated), quantity and colour of the product, its sale price including taxes, the payment method and the delivery information are as set out in the order summary and the pre-contract information form.

3.2. Prices announced on the website are valid until they are updated or changed. Prices announced for a limited period are valid until the end of the stated period. Product prices may be updated owing to fluctuations in gold prices; however, the price at the time the Buyer confirms the order is binding.

3.3. For deliveries within Türkiye, the shipping fee is borne by the Seller unless otherwise stated on the website. Products are shipped insured.

Article 4 – General provisions

4.1. The Buyer accepts that they have read and are informed of the preliminary information regarding the basic characteristics, sale price, payment method and delivery of the product subject to the agreement, and that they have given the necessary confirmation electronically.

4.2. The product shall be delivered to the delivery address specified by the Buyer within the period stated on the website, provided that it does not exceed the statutory period of 30 (thirty) days from the order confirmation. For personalised products, the delivery time is stated separately on the product page.

4.3. If the product is to be delivered to a person other than the Buyer, the Seller cannot be held liable if the person to whom delivery is to be made does not accept the delivery.

4.4. The Buyer is obliged to check the packaging before accepting the product. Damaged or opened parcels must not be accepted, and the cargo courier must be asked to draw up a report.

4.5. The Seller is responsible for ensuring that the product subject to the agreement is delivered intact, complete, in conformity with the characteristics specified in the order and, where applicable, together with its warranty document. Every product is shipped hallmarked and with an invoice.

4.6. If payment is made by debit card or credit card, the payment transactions are carried out by the relevant bank and payment institution. Card details are not stored by the Seller.

4.7. If the supply of the ordered product becomes impossible, the Seller shall inform the Buyer within 3 (three) days from the date on which it becomes aware of this and shall refund the amount collected within 14 (fourteen) days at the latest.

Article 5 – Right of withdrawal

5.1. The Buyer has the right to withdraw from the agreement within 14 days of the date on which the product is delivered to the Buyer or to a third party designated by the Buyer, without giving any reason and without paying any penalty.

5.2. To exercise the right of withdrawal, it is sufficient to give the Seller a clear notice within this period by email to info@orotalia.com or in writing. The withdrawal form in the pre-contract information form may be used.

5.3. Within 10 (ten) days of exercising the right of withdrawal, the product must be returned to the Seller together with its invoice, any warranty document, its box and all accessories. For returns made with the Seller’s contracted cargo company, the shipping fee is borne by the Seller.

5.4. The Seller shall refund the price of the product, using the payment method used by the Buyer, within 14 (fourteen) days of the date on which the withdrawal notice reaches the Seller.

5.5. If the Buyer does not use the product during the withdrawal period in accordance with its operation, technical characteristics and instructions for use, the Buyer is responsible for any changes and deterioration that occur.

Article 6 – Cases in which the right of withdrawal cannot be exercised

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in the following cases:

• Products prepared in line with the Buyer’s requests or personal needs (name, letter or date printing, engraving, made-to-measure production, personalised design, etc.),
• Products whose price varies depending on fluctuations in financial markets and is not under the Seller’s control (ornamental and investment bullion, gold coins, etc.),
• Products whose packaging, tape, seal or package has been opened after delivery and which are not suitable for return for health and hygiene reasons (e.g. earrings that have been worn in pierced ears),
• Products that have been used, damaged, resized or altered.

Article 7 – Default and resolution of disputes

7.1. If either party fails to perform its obligations under the agreement, the legal rights of the other party are reserved.

7.2. In disputes arising from this agreement, within the monetary limits announced each year by the Ministry of Trade, the Consumer Arbitration Committees at the Buyer’s place of residence or at the place where the transaction was made have jurisdiction, and, where these limits are exceeded, the Consumer Courts have jurisdiction. The Buyer may also submit complaints through e-Devlet to the Consumer Information System (TÜBİS).

Article 8 – Entry into force

By confirming the order, the Buyer declares that they have read and accepted all the terms of this agreement. The agreement enters into force on the date the order is confirmed. A copy of the agreement is sent to the Buyer’s email address and is retained by the Seller for the statutory period.